Return Policy

At ScreenBroidery we want you to have the best product experience on the planet. If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact our Customer Care Representatives and we’ll rerun your order or refund your money. Simply contact email us at help@screenbroidery.com.

Pre-Production Cancellation: In the event, you change your mind about your order during pre-production, please contact us for a full refund.

Window of Returns: This store is all produced on-demand and due to this nature, returns are not accepted.

Securing an RMA/Return Authorization: In the event that you receive misprinted or incorrect merchandise, please contact us for assistance.

Required Condition of Returned Items: Returned items must be in new and salable condition.

Receiving Your Refund: The method of refund depends primarily on the method of initial payment. Credit card orders will be refunded to the same credit card of purchase. If after reading these guidelines, you have a specific question regarding any issue; please contact us at help@screenbroidery.com for explanation or assistance.